Support Policy

Free Support Services

We believe in building long-term relationships with our clients. At Hungercat Ventures Private Limited, we provide **Free Call and Email Support** for all our services and products to ensure you have a seamless experience.

Support Channels

You can reach our support team through the following channels:

  • Phone Support: Call us directly at +91 8105711860 for urgent queries.
  • Email Support: Send your questions or technical issues to support@hungercat.com.
  • WhatsApp Support: You can also reach us via WhatsApp for quick updates and clarifications.

What is Covered?

Our free support includes:

  • Answering general questions about project functionality.
  • Fixing any bugs or issues identified in the delivered scope of work.
  • Basic guidance on how to use your website or application dashboard.

Support Hours

Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM (Office Time). We aim to respond to all inquiries within 24 hours.

Exclusions

Free support does not cover new feature requests, major design changes, or 3rd party service troubleshooting that is outside our control. These will be treated as additional services and quoted separately.